At Unique Soap, we carefully pack every order to make sure your handmade soaps reach you safely and in excellent condition.
Shipping
-
Orders are carefully packed and dispatched after confirmation.
-
Shipping times may vary depending on your location and the delivery service.
-
Once your order is dispatched, you will receive tracking information where available.
-
Delivery times may be affected by weekends, public holidays, weather, or courier delays.
-
Please make sure your shipping address and contact details are correct before placing your order.
Returns & Exchanges
Because our soaps are personal-care products, we generally do not accept returns or exchanges for opened or used products.
If you receive an item that is:
-
Damaged during delivery
-
Incorrect
-
Missing from your order
please contact us as soon as possible after delivery with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.
Damaged or Incorrect Orders
If your package arrives damaged, please keep the original packaging and contact our customer service team. This helps us investigate the issue with the shipping provider.
Important
For hygiene and safety reasons, products that have been opened or used may not be eligible for return or replacement.
Your satisfaction matters to us. We are committed to making your Unique Soap shopping experience simple, safe, and enjoyable.